Frequently Asked Questions
Everything you need to know about MM Cleaning NI
We understand that every home and business is unique. Browse our most common questions below — and if you can't find what you're looking for, get in touch and we'll be happy to help.
Service Areas & Coverage
Where do you cover?
We provide professional domestic and commercial cleaning services throughout Newtownabbey, Carrickfergus, Belfast, Ballyclare, Larne and beyond. Our coverage includes all surrounding areas and we're always happy to discuss service to nearby locations.
Cleaning Service Details
How long are your cleaning slots?
The duration depends on the size and condition of your property. A typical regular clean for a 3-bedroom house takes 2–3 hours, while deep cleaning services take significantly longer. During our initial consultation, we'll provide time estimates for your specific property.
Will I have the same cleaner each visit?
Yes! We believe consistency is important so you can build a relationship with your cleaner. They get to know your home, preferences, and cleaning requirements, allowing them to be as efficient as possible. If your regular cleaner is on holiday, you may choose to have another fully-trained team member cover, or we can reschedule to maintain continuity.
What's included in your regular cleaning service?
Our domestic cleaning service can include dusting all surfaces, vacuuming carpets and hard floors, mopping, cleaning bathrooms thoroughly, kitchen cleaning and organising living spaces. We offer a fully tailored service at no extra cost — entirely led by you. This can include window and blind cleaning, bed changes, or more time spent in one area for a deeper clean.
Unlike others, we do not charge extra for these additional services. We simply charge per hour — and this flexibility is what our customers love!
We bring all necessary equipment and cleaning supplies, but do ask that you supply a mop and bucket along with your favourite floor cleaner.
What is the difference between a one-off and deep clean?
A one-off clean is a general house clean including hoovering, dusting, bathrooms and mopping — perfect for a one-off occasion. This is not a deep clean.
A deep clean allows a much more detailed clean and more hours are needed to complete it. Think grout in bathroom tiles, pulling out sofas, cleaning windows and frames. This can be totally tailored to you and can cover specific rooms only, such as bathrooms.
A deep clean allows a much more detailed clean and more hours are needed to complete it. Think grout in bathroom tiles, pulling out sofas, cleaning windows and frames. This can be totally tailored to you and can cover specific rooms only, such as bathrooms.
Our Pricing
£20/hr
Regular Cleaning
Weekly / Fortnightly · Min 2 hrs
£25/hr
One-Off Clean
Minimum 2 hours
£25/hr
Deep Clean
Minimum 4 hours
Contracts & Booking
Am I tied into a contract?
No — we don't tie you into a contract. While we hope you have no reason to stop our services, you are free to do so at any point.
How do I book your cleaning services?
You can book your slot online on the Book Now section for real time slot availability. Alternatively fill out the contact form on our home page and select the days and times you would like and we will be in touch.
Once we have secured you a slot, we will send a deposit link to secure — please note this is non-refundable and non-transferable.
How far in advance do I need to book?
For regular cleaning services, we typically have availability within 1–2 weeks. One-off or deep cleaning may be available sooner depending on our schedule. We recommend booking as early as possible to secure your preferred time slot.
Pet-Friendly Services
What if my pet doesn't like strangers?
Our experienced cleaners are great with animals and patient with nervous pets. We can work around your pet's schedule, clean certain areas while pets are in others, or find a solution that works for both you and your furry friends.
Emergency & Specialist Services
Do you provide emergency cleaning services?
Yes! We offer emergency and same-day cleaning services when possible. Whether you need urgent cleaning before guests arrive or post-party cleanup, contact us and we'll do our best to accommodate your needs.
Do you clean after construction or renovation work?
Yes! We provide post-construction cleaning services to remove dust, debris, and construction residue. This deep cleaning service ensures your newly renovated space is ready for immediate use.
Still have a question?
Get in touch today for a free, no-obligation quote — we'd love to help.